Welcome Center FAQs

Additional FAQ Pages

Have a specific question? Try ask.missioncollege.edu or visit the Welcome Center.

Articulation - Course credit transferability

Assessment Center - Placement / proficiency testing

Associated Student Government - Student government at Mission

Counseling - Personal and academic

Health Services - Appointments and services provided

Honors Transfer Program - Honors program advantages at Mission

Hospitality Management - Preparing for the restaurant and hotel industry

International Students - Visas, work permits, eligibility

Outreach - Future Students

Transfer Center - Transferring to a four-year college

  1. I've never gone to college and want to come to Mission College. What do I need to do?
  2. I attended another college and now want to come to Mission. How do I begin?
  3. What degrees and certificates are offered at Mission?
  4. How can I set up the college tour at Mission College?
  5. I am a high school student and I would like to take some classes here at Mission College, what should I do?
  6. Do I need to be registered as a Mission College student to speak with a Counselor?
  7. How can I speak with a Counselor?
  8. How do I know what classes I need to take?
  9. Do I have to take an assessment or placement test before I can register for classes at Mission?
  10. I want to register for my classes. I don’t know how to use MY MISSION PORTAL. What do I need to do?
  11. How can I reset my Password?
  12. How do I apply for Financial Aid?
  13. How can I correct my FAFSA application online?
  14. How Do I Purchase A Parking Permit?
  15. For Assessment tests, how long does each test take?
  16. Do I need to make appointment for assessment tests?
  17. How long will it take to get my refund?
  18. How can I obtain my Unofficial/ Official transcripts?
  19. Who can I contact if I have general questions?
  20. What is Canvas? How do I access online classes?
  21. What is the cost for a Unit for a Resident/ Non Resident student?
  22. Can High School Student take classes at Mission College?
  23. How can I apply or reapply to Mission College?
  24. How can I get my Student Picture ID Card?
  25. How do I obtain my ECO Pass?
  26. How do I clear prerequisites?
  27. What is the difference between the FAFSA/BOG Fee Waiver? How does it help me?

 

  1. I have never been to college and want to come to Mission College. What do I need to do? We're glad you've chosen Mission. Here are the steps to take: First, apply for admission online. Next, take the free English and Reading or ESL, and Math placement tests at the Assessment Center, Room E1-101. Then, register for an Orientation class.
  2. I attended another college and now want to come to Mission. How do I begin? First, apply for admission online, then request that copies of transcripts from colleges you have attended be sent to the Admissions and Records Office.

    Mission College
    Admissions & Records Office
    3000 Mission College Boulevard
    Santa Clara, CA 95054

    If you would like your transcripts officially evaluated, you need to see a Counselor. Contact the Counseling Office to make an Educational Plan. You can schedule a counseling appointment through the MY MISSION PORTAL.

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  3. What degrees and certificates are offered at Mission? Here's the list of degrees and certificates.
  4. How can I set up the college tour at Mission College? Confused about where things are located? Wondering where the gym and tennis courts are located? Want to know whether the rumor that the Main Building was originally designed to be a mall and not a college is fact or fiction? (It's definitely fiction!) It's time to sign up for an official tour of the campus offered by the Welcome Center. Each tour lasts approximately 30 minutes (some may be longer as desired) and is guided by a Mission College Ambassador. Ambassadors are helpful and friendly Mission College students with real experience attending Mission College. Tours of the campus are offered by appointment. Sign up for a tour with the Welcome Center's Tour Request Form. Or give us a call at the Welcome Center 408-855-5007.

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  5. I am a high school student who would like to take some classes here at Mission College, what should I do? You will need to apply for admission online in order to get a student ID#. Take a placement test in the Assessment Center if you plan to enroll in an English, Reading or Math course. Submit your dual enrollment form with a copy of a current government-issued photo in person at Admissions and Records. For more information on the procedures and policies please see our dual enrollment page
  6. Do I need to be registered as a Mission College student to speak with a Counselor? Counseling is available to assist students with academic, transfer, career and personal issues. Services are available on a walk-in basis or by private appointment (see chart below). Counseling classes can also assist students in making career and educational decisions, enhancing study skills, and staying motivated. Degree, transfer or certificate-seeking students are encouraged to meet with a counselor for an educational plan by the time they have completed three semesters or 15 units. Walk-in vs Appointments:

    Walk-in Services

    • Assistance with course selection
    • Review assessment test results
    • Transfer advising
    • Petition to drop without a “W”
    • Petition for a refund
    • Petition for academic renewal
    • Petition for reinstatement
    • Request to enroll in more than 18.0 units
    • Crisis intervention
    • Probation advising
    • Orientation waivers
    • Transcript evaluation requests
    • Graduation advising -Assistance with clearing prerequisites

    By appointment only (make appointments online)

    • Develop an Educational Plan
    • Review of transcripts from other schools
    • Assistance with applications for degree or certificate
    • Transfer Admission Guarantees (TAGs)
    • Major and career exploration
    • Probation and dismissal counseling
    • Disqualification or reinstatement counseling
    • Financial aid appeals
    • Personal counseling

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  7. How can I speak with a Counselor? You can call our main number 408-855-5031, and either set up an appointment or leave a message for a Counselor to call you back. You can also submit a question using our online contact form, or come by our drop-in Counseling Office during our regular business hours. Please check our Counseling website for more information and answers to questions.
  8. How do I know what classes I need to take? That's the main reason we have Counselors! Schedule an appointment with a Counselor to identify your goals and review any courses you have already completed. We'll be happy to put together a plan that can help you reach your goals efficiently. You should bring to your appointment copies of any previous college transcripts and any placement scores for English, Reading and Math unless you have already taken classes in those areas.

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  9. Do I have to take an assessment or placement test before I can register for classes at Mission? It depends on several things. If you already have a college degree from a U.S. college or university, you don't need to be assessed. If you have already taken an assessment test at a California community college and have the scores, we can use those scores to accurately place you. Likewise, if you have taken English, Reading or Math classes at another college, we can review your transcript (even unofficial copies) and place you based on previous coursework. Finally, if you are only here to take a class in some area other than English, Reading or Math, you may not need to take the assessment. However, most students are required to complete assessment tests at the Assessment Center during their first semester at Mission College. There is no charge, and we’ll usually use the higher of your current assessment result or prior test or coursework.
  10. I want to register for my classes. I don’t know how to use My Mission Portal. What do I need to do? My Mission Portal is a convenient way to register, add or drop your classes no matter where you are. If difficulty occurs, you can visit the Welcome Center located at Mission College and the student ambassadors will be more happy to assist you.

    Contact information:
    Main Building SE-101 (first floor, main lobby)
    Tel: 408-855-5007 
    Email: mc.welcomecenter@missioncollege.edu

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  11. How can I reset my "My Mission Portal" (College Web Services) and FAFSA Password? If you are having trouble logging in to your portal or FAFSA account, please give us a call at 408-855-5007 during our office hours, so we can assist you. Please view our open hours.
  12. How do I apply for Financial Aid? The Financial aid (FAFSA) is done completely online at www.FAFSA.gov. It depends on your needs, units completed, and other factors. Contact the Financial Aid Office at 408-855-5065, or at mcfa@missioncollege.edu for further assistance. They are located in the Main Building room E1-401.

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  13. How can I correct my FAFSA application online? Correcting your FAFSA application can be done by visiting the FAFSA homepage. From there you will be able to log in and make corrections or for further assistance you may come in person to the Welcome Center where one of the wonderful student ambassadors can help you.
  14. How Do I Purchase A Parking Permit? Spring and Fall parking permits are $50 (see the permit's notice for validation time period information), while Summer Session permits are $25 (see the permit's notice for validation time period information). Parking permits may be purchased on-line or they are available for purchase in-person outside the Welcome Center
  15. For Assessment tests, how long does each test take?

    English & Reading initial placement:  1 hour and 45 minutes.

    ESL initial placement:  1 hour and 45 minutes. 

    Reading only:  1 hour if already taken English & Reading together. 

    English only:   1 hour and 45 minutes. (The English assessment cannot be decoupled from the Reading assessment.)

    Math only:  1 hour for Starting Points 1-3, and 1 hour and 45 minutes for Starting Point 4. (No Calculators)

    Information Competency Proficiency Exam:  2 hours.

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  16. Do I need to make an appointment for the assessment test? All Placement Tests are computerized, and are administered on a first come - first served basis. You do not need to make an appointment [click on the "Test Schedules" link (left hand side) for the current hours of operation]. The Assessment Center is located in the Main building, in Room: E1-101. Students with disabilities can contact the Disability Support Programs and Services (DSPS) in Room 240 CC or by calling (408) 855-5085 or TTY at (408) 727-9243 to make an appointment.
    1. Where can I pick up my test results? Test results for English, Reading and Math will be given to you as soon as you finish your test(s). ESL Test results take ten (10) days to process. You can pick up the results in the Assessment Center, Room: E1-101.
    2. Can I retake the test? You may take an English, ESL, Reading, or Math placement test, two (2) times in a 365 day period. After that you are required to take the classes in which you were placed in. Placement Tests are for initial placement only. Once you start in an academic sequence you may not use the placement test to skip levels. If your intention is to skip levels, you need to file a "Prerequisite Challenge Form" with the Counseling Department.
  17. How long will it take to get my refund? Refunds will be automatically issued. If you paid by credit/debit, you'll receive a credit on your account in the amount you paid. If you paid by cash/check, you'll receive a credit on your WVMCCD card. Refunds generally take 4-6 weeks. If you have not received your refund, please contact the Cashier’s Office at 408-855-5029
  18. How can I obtain my Unofficial/ Official transcripts?
    If you have never ordered transcripts before, the first two transcripts are free. Thereafter, additional transcripts are $6.00 each and will be processed and mailed out within 10 working days (PROCESSING DOES NOT INCLUDE SATURDAY OR SUNDAY). Special Rush service is available for $20 per transcript (Immediate Processing) whether or not transcripts have been ordered in the past. Transcript Request form and additional information

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  19. Who can I contact if I have general questions?

    For any general questions, you may contact the Welcome Center at 408-855-5007. We are open Monday-Thursday 9am - 6pm and Friday from 10am - 2pm or if you want 24 hour services please visit our homepage and click on “Have a Question? Ask!” for instant answers. 

  20. What is Canvas? How do I access online classes? 
    Canvas is a Web-based course management system adopted by Mission College for all courses. Canvas provides a safe, password protected, virtual environment for students and instructors. When you log into Canvas, you will see a listing of courses in which you are currently enrolled. Canvas includes all of the course materials and communications resources you will need to be successful in your online courses. Login to Canvas

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  21. What is the cost for a Unit for a Resident / Non Resident student? If you are a Resident of California the cost per unit Is $46 and for Non-Resident the cost per unit will be $234. Full details of the fees/costs here.
  22. Can High School Student take classes at Mission College? Yes, High school students (grades 9-12) are eligible to enroll in college-level courses at Mission College. The academic credits earned at Mission College may be applied towards a high school diploma or a college degree.  High school students enrolled in college units (considered "dually enrolled") are not required to pay the $46.00 per unit fee. 

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  23. How can I apply or reapply to Mission College? NEW STUDENT: A new student is one who has never enrolled at Mission College, and who must complete an application for admission. RETURNING (FORMER) STUDENT: A returning student is one who was not enrolled in a class during the previous semester, but has been enrolled in classes at this District in the past. Returning students must submit a new application for admission prior to registering for classes. INTERNATIONAL STUDENT: Visit our Institute for International Studies website for information and application(s). Persons on F-1 International Student Visas and other kinds of visas, such as B-1/B-2 or J visa, may visit the International Student Center for help. Students who hold a H1-B or H-4 Visa should go directly to the Admissions and Records Office to apply to the college. Steps to Apply.
  24. How can I get my Student Picture ID Card? There are 3 simple easy steps to getting your student ID card at Mission College.
  25. How do I obtain my ECO Pass? How to get an ECO Pass.

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  26. How do I clear prerequisites? How to clear prerequisites.
  27. What is the difference between the FAFSA/BOG Fee Waiver? How does it help me?

    What is Financial Aid? Financial aid is money available from federal, state, and private sources to help students meet college costs. Financial aid will pay for educational costs including: Tuition and Fees Room and board Books and supplies Personal Expenses Transportation Costs Financial aid helps fill the gap between the costs of attending college and the amount that students and their families can afford to pay. Who is Eligible? Almost anyone who needs financial assistance to attend West Valley or Mission Colleges may receive financial aid. However, you must meet the following requirements in order to be eligible for the aid we offer:

    • You must be a U.S. citizen or eligible non-citizen. Foreign students with student visas are not eligible for financial aid. Students meeting the criteria to be classified as AB540 students, may be eligible to receive some types of State of California aid.
    • You must be in an eligible degree or certificate program.
    • You must neither be in default on any federal loan (examples: Federal Perkins, Federal Stafford Student Loan, Federal Direct Student Loan) nor owe a repayment on any Pell or Federal Supplemental Educational Opportunity Grant.
    • You must be registered with the Selective Service (the draft) if you are male, at least 18 years old, and were born after December 31, 1959, unless you meet certain specified exceptions.
    • You must be enrolled at least half-time and be maintaining satisfactory academic progress (“How Your Academic Progress Affects Your Financial Aid”).

    The Board of Governors Fee Waiver (BOGW) is funded by the State of California to waive the amount of enrollment fees and a portion of the parking permit charged to eligible California residents. Recipient must be a California resident for at least one year and one day prior to the first day of each semester, and must reapply prior to the Summer Session of each academic year. The Board of Governors Waiver (BOGW) application is now available for the current academic school year, which includes the Summer Session through the Spring Semester session. The Board of Governors Fee Waiver offers three ways for students to qualify: BOG-A: Qualified applicants (or parents, if applicant is dependent) must be currently receiving Temporary Aid for Needy Families (TANF), or Supplemental Security Income (SSI), or General Assistance/General Relief through the county social services department or have certification from the California Department of Veterans' Affairs. Supporting documentation must be provided. To apply, complete the Board of Governors Fees Waiver (BOGW) Forms BOG-B: Qualified applicants (and parents, if applicant is dependent) do not exceed the State-designated income standards. To apply, complete the Board of Governors Fees Waiver (BOGW) Forms BOG-C: Qualified applicants filed the Free Application for Federal Student Aid (FAFSA) or CA Dream Act Application, listing West Valley College, and have financial need.

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