Policies & Regulations
Financial Aid Office Policy
Students must present a valid picture I.D. when asking questions and submitting documentation to our office. The Financial Aid Office will accept documents via fax or email. To submit any financial aid documents, bring in person or mail to:
Financial Aid Office, SEC 118
3000 Mission College Drive
Santa Clara, CA 95054
If mailing documents, you must include a legible copy of a valid picture I.D. and include name and G-Number on all documents.
If you have any questions, please contact us.
Maintaining California Community Promise Grant Eligibility
Academic — Sustain a GPA of 2.0 or higher
If your cumulative GPA falls below 2.0 for two consecutive primary terms (fall/spring semesters, or fall/winter/spring quarters), you may lose your fee waiver eligibility.
Progress — Complete more than 50% of your coursework to keep your fee waiver
If the cumulative number of units you complete is not more than 50% of the units attempted in two consecutive primary terms (fall/spring semesters, or fall/winter/spring quarters), you may lose your fee waiver eligibility.
Combination of Academic and Progress Standards
Any combination of two consecutive terms of cumulative GPA below 2.0, and/or cumulative unit completion of not more than 50% may result in loss of fee waiver eligibility.
How will I know?
You’ll be notified within 30 days after the end of each term if you are being placed on either Academic (GPA) and/or Progress (Course Completion) probation. Your notification will include the information that a second term of probation will result in loss of fee waiver eligibility. After the second consecutive term of probation, you may lose eligibility for the fee waiver at your next registration opportunity.
How to regain eligibility
If you lose eligibility for the California College Promise Grant, there are a few ways that you can have it reinstated:
- Improve your GPA or course completion measures to meet the academic and progress standards
- Successful appeal regarding extenuating circumstances
- Successful appeal based on significant academic improvement (see below)
- Not attending your school district for two consecutive primary terms (fall/spring
semesters, or fall/winter/spring quarters)
The appeals process for extenuating circumstances includes:
- Verified accidents, illness or other circumstances beyond your control
- Changes in economic situation
- Evidence of inability to obtain essential support Services
- Special consideration factors for CalWORKs, EOPS, DSPS and student veterans
- Disability accommodations not received in a timely manner
Please note that foster youth and former foster youth (no more than 25 years old at the beginning of the academic year) are not subject to loss of the California College Promise Grant under these regulations. If you have questions or need assistance, please contact the Financial Aid Office.